What’s Inside
Features for a business focused on e-commerce or customer support. They cover the full customer journey from discovery to post-purchase feedback — helping your business increase sales, improve customer satisfaction, and save money.
Automate customer interactions, even outside of business hours. Enable customers to find and select products and services, guide them through orders, and answer their questions anytime, day or night.
- Respond to support questions 24/7.
- Troubleshoots common issues.
- Provides real-time order status.
- Helps customers make decisions.
- Connect customers to a live assistant when needed.
- Assist users with login and account problems.
- Provide platform-specific support for integrations like WooCommerce, Shopify, etc.
Increase sales and enhance customer experience. An AI sales assistant helps customers find exactly what they’re looking for, answers product-specific questions, boosts upsells, cross-sells, and guides them through the entire purchase journey.
- It helps customers find what they need through intelligent search and filtering.
- Guides users through the purchase journey, from discovery to checkout.
- Recommends personalized products based on their browsing history.
- Proactively promotes products, shares discount codes, and highlights special offers.
Recommender offers relevant product suggestions based on each customer’s browsing and past purchase, and customer preferences, increasing your average order value. It reminds customers about unfinished orders, abandoned carts, and recommends products that match their interests.
- Follow up with customers who show purchase intent but abandon their cart, reminding them to complete their purchase.
- Offer items that pair well together, such as accessories or matching products.
- Highlight high-demand products based on site activity and overall popularity.
- The "Complete the Look" feature suggests items that perfectly complement a customer's current choice.
- Send promotional offers and post-purchase suggestions via email and push notifications.
Convert conversations into customers by gathering essential information and key details like names and emails during chats. Then, automate email sending and initiate crucial workflows.
- Lead Scoring and Qualification
- Collect customer feedback to improve both human and AI interactions.
- Proactively resolve dissatisfaction before it turns into a complaint or poor reviews.
- Gather details capture, like name, email, or phone number, for lead management and follow-up.
- Gather newsletter subscribers
Simplify the process of booking appointments, demos, or consultations. Integrates with your scheduling tools like Calendly or Google Calendar, allowing customers to easily view availability and book a time that works for them.
- Book demos and consultations instantly.
- Manage service and support appointments with ease.
- Automate meeting rescheduling to save time.
- Send confirmations and reminders automatically.
- Quick Actions
Speed up conversations and improve the customer experience with Quick Actions. These predefined responses allow customers to respond to questions instantly, saving time and ensuring consistent replies.
- Customized Widget
Customize your chatbot’s look to perfectly match your brand, from its colors, chat icon, and avatar to text styles and chat bubbles. Drive better interactions with built-in suggestions and keyword buttons.
- Knowledge Base
Empower your AI agent with essential business knowledge, FAQs, and other relevant data. Support its learning and refine interactions by supplying documents in formats like PDFs, Word, Excel, etc.
- Real-time Analytics
Track real-time performance, customer interactions, and sales metrics with detailed dashboards and actionable insights to refine marketing strategies.
- Lead Scoring
Lead scoring analyzes customer behavior in real-time, identifying whether they are new or returning, a VIP, or a price-sensitive shopper. By profiling behavior, purchase history, and engagement patterns, you can tailor your marketing and sales efforts.
- Easy Integration
Seamlessly integrates with your existing e-commerce platform. Works with WooCommerce (Shopify and more coming soon).